FREQUENTLY ASKED QUESTIONS
+ How do I make changes to my pickup site, share size, and add-ons?
You can make changes to your account by logging into your account here. The changes will go into effect the following week.
To change your share size or add-ons, click Change next to Subscription under Summary. From there you can change your share size or click on the Options tab to change your add-on subscriptions.
For your pickup site, click Change next to Pick-up Site and choose your prefered location.
If you have any problems doing so please let us know and we can make the changes for you.
+ How do I place a temporary hold on my account if I won't be able to pick up my box?
If you know ahead of time you won't be able to pick up your box, just log into your account to place a hold. Click the Delivery Hold tab and insert the dates you would like us to skip. Holds can be placed up to 5 days before delivery.
+ I forgot to pick up my LINC Box. Will I still be charged?
Our day-of-pickup text reminder system will help so your LINC Box is not forgotten! If you'd like to opt out of texting communications please email info@lincfoods.com.
To ensure the quality of the products, any unclaimed LINC Boxes are donated after the pickup window closes. Per our LINC Box member agreement, members are responsible for picking up their box each week and will be charged for unclaimed shares.
+ How does billing work?
LINC Box is set up with a pay-as-you-go payment schedule, meaning you will be charged for the items you received in your LINC Box after each delivery. You can either pay by credit card (Visa and MasterCard only) or sign up for Electronic Bank Transfer. If you need to make changes to your billing information, you can do so by logging into your account or contacting us at lincbox@lincfoods.com.
+ What if something is missing from my LINC Box?
We're so sorry we missed your item! Please let us know at lincbox@lincfoods.com and we will either set up a way to get you the missed item or issue a credit to your account.
+ Why does my LINC Box feel lighter than normal?
We base each week's selection of produce on price and seasonal availability. Boxes tend to be lighter in the spring with greater availability of leafy greens and heavier in the fall and winter when seasonal produce tends to be heavier (eg. winter squash and root vegetables).
+ What do I do with the cardboard box?
Please feel welcome to return your empty cardboard box to your pick-up site the following week! Break down the box flat as many of our pickup locations are short on spaces. Reusing the cardboard boxes allows us to limit the amount of packaging we use and decreases our environmental footprint. We can't reuse the plastic liner in your box but it is biodegradable!
+ Am I committed to the whole season or can I cancel if something changes?
You can cancel at any time, although we hope you stick around! Supporting local farmers throughout the seasons makes a huge impact. To cancel/place a temporary hold on your account, follow these steps.
- Log into your LINC Box account
- Choose the Delivery Hold tab
- Choose "Place my subscription on permanent hold"
- Log out of your account to save the changes
You can also cancel your subscription by sending us an email at lincbox@lincfoods.com.
+ How do I contact LINC if I have a question?
Please contact us at lincbox@lincfoods.com with any questions or concerns regarding your LINC Box! We will do our best to get back to you within 1-2 business days.
linc bOX Member agreement
This Member Agreement depicts the terms and conditions of the relationship between LINC Foods and the LINC Box Member.
Terms of Agreement
Shares: The member will receive a share of produce and add-ons of a size and frequency of their choice as specified by the member’s Farmigo account.
Cardboard box return: Members will do their best to return empty cardboard boxes to their pickup location at the following pickup time. This helps us to reduce our environmental impact.
Box pickup: Members are responsible for picking up their LINC Box during the pickup window they selected.
Payment: Members will be charged for their LINC Box on a pay-as-you-go schedule. The payment may take a few days after LINC Box pickup to process and appear on the member’s account.
support of local farms
Farmer support: With their LINC Box membership, members support local farms which use sustainable growing practices. The cooperative model of LINC minimizes many of the inherent risks of farming. LINC practices season planning according to LINC Box subscriptions with their farmer owners and sources from a diversity of small and medium-small farms to minimize the impacts of crop failure or overabundances.
Last minute changes: Farmers may occasionally need to make last minute changes in their product deliveries and quantities because of sudden weather changes or other fluctuations. If an item needs to be shorted, LINC will include an alternate product in the box or issue an account credit for the item.
Seasonal variations: LINC Boxes are based on a consistent price but shares will vary in content, size, and weight depending on product availability from local farms and availability of specialty items.
Unclaimed Shares
Pickup responsibility: To receive the freshest produce possible from LINC Foods and our member farms, it is important that the LINC Box Member pick up their share at their designated pickup window and location.
Unclaimed box policy: It is our policy that any unclaimed shares are donated after the designated pickup window closes.
Refund policy: LINC does not offer refunds for unclaimed boxes or coordinate pickup times outside of pickup windows.
temporary account holds + subscription changes
Temporary Account Holds: If a LINC Box member will be out of town or unable to receive their box, they can choose to have their box donated or place their account on a temporary hold. Members can place temporary holds by logging into their LINC Box account and choosing the Delivery Hold tab or by emailing lincbox@lincfoods.com. Members who place a hold on their account will not be charged for a LINC Box during the week of their hold.
Time-frame: Members must make all changes to their subscription (add-ons, share sizes, account holds, etc.) five days prior to delivery or the changes will not be applied until the following LINC Box. This gives LINC and the farmers we work with adequate time to source and harvest the appropriate amount of local items.
permanent account holds
Member account hold: If a member no longer wishes to receive a LINC Box for the remainder of the season, they may place their account on a permanent hold by logging into their LINC Box account, clicking the Delivery Hold tab, and selecting Permanent Hold Request. Alternatively, they can send an email lincbox@lincfoods.com. Members will still be charged for any previously delivered boxes.
LINC account hold: LINC may place a member’s LINC Box subscription on a permanent hold for reasons that include but are not limited to: failure to pick up their box four or more weeks in a row, have an unpaid balance of over $150 and/ or two unpaid LINC Boxes, failure to complete LINC Box payments for over six distributions, or harassment of an individual at their pickup location. LINC will notify the member of the permanent hold via email.
communication
Contact info: Please contact us at lincbox@lincfoods.com with any questions or concerns regarding your LINC Box.
Response: We will do our best to get back to you within 1-2 business days.