linc box
Member agreement
This Member Agreement depicts the terms and conditions of the relationship between LINC Foods and the LINC Box Member.
Terms of Agreement
Shares: The member will receive a share of produce and add-ons of a size and frequency of their choice as specified by the member’s Farmigo account.
Cardboard box return: Members will do their best to return empty cardboard boxes to their pickup location at the following pickup time. This helps us to reduce our environmental impact.
Box pickup: Members are responsible for picking up their LINC Box during the pickup window they selected.
Payment: Members will be charged for their LINC Box on a pay-as-you-go schedule. The payment may take a few days after LINC Box pickup to process and appear on the member’s account.
support of local farms
Farmer support: With their LINC Box membership, members support local farms which use sustainable and organic growing practices. The cooperative model of LINC minimizes many of the inherent risks of farming. LINC practices season planning according to LINC Box subscriptions with their farmer owners and sources from a diversity of small and medium-small farms to minimize the impacts of crop failure or overabundances.
Last minute changes: Farmers may occasionally need to make last minute changes in their product deliveries and quantities because of sudden weather changes or other fluctuations. If an item needs to be shorted, LINC will include an alternate product in the box or issue an account credit for the item.
Seasonal variations: LINC Boxes are based on a consistent price but shares will vary in content, size, and weight depending on product availability from local farms and availability of specialty items.
Unclaimed Shares
Pickup responsibility: To receive the freshest produce possible from LINC Foods and our member farms, it is important that the LINC Box Member pick up their share at their designated pickup window and location.
Unclaimed box policy: It is our policy that any unclaimed shares are donated after the designated pickup window closes.
Refund policy: LINC does not offer refunds for unclaimed boxes or coordinate pickup times outside of pickup windows.
temporary account holds + subscription changes
Temporary Account Holds: If a LINC Box member will be out of town or unable to receive their box, they can choose to have their box donated or place their account on a temporary hold. Members can place temporary holds by logging into their LINC Box account and choosing the Delivery Hold tab or by emailing lincbox@lincfoods.com. Members who place a hold on their account will not be charged for a LINC Box during the week of their hold.
Time-frame: Members must make all changes to their subscription (add-ons, share sizes, account holds, etc.) five days prior to delivery or the changes will not be applied until the following LINC Box. This gives LINC and the farmers we work with adequate time to source and harvest the appropriate amount of local items.
permanent account holds
Member account hold: If a member no longer wishes to receive a LINC Box for the remainder of the season, they may place their account on a permanent hold by logging into their LINC Box account, clicking the Delivery Hold tab, and selecting Permanent Hold Request. Alternatively, they can send an email lincbox@lincfoods.com. Members will still be charged for any previously delivered boxes.
LINC account hold: LINC may place a member’s LINC Box subscription on a permanent hold for reasons that include but are not limited to: failure to pick up their box four or more weeks in a row, have an unpaid balance of over $150 and/ or two unpaid LINC Boxes, failure to complete LINC Box payments for over six distributions, or harassment of an individual at their pickup location. LINC will notify the member of the permanent hold via email.
communication
Contact info: Please contact us at lincbox@lincfoods.com with any questions or concerns regarding your LINC Box.
Response: We will do our best to get back to you within 1-2 business days.